Facebook Fan Abandonment Should Be Considered as Measurement of Success
Anyone who has a brand page on Facebook wants to create a robust brand community and watch those “likes” grow, but building a fan base should be a strategic exercise focused on quality not quantity. If you are too focused on a quick spike in fan numbers with flashy giveaways that bribe potential consumers to like your page (to enter a contest with a big prize, get some type of big freebie, etc.) as opposed to maintaining a long-term, engaged fan base, you will end up losing those fans fast when the promo ends. Once you begin to really converse with them about what the page is about…not the contest or the promo…but the brand, many of these new fans will likely leave because they got what they came for (the giveaway). This is called fan abandonment.
In fact, a recent stat from ExactTarget, a targeted email marketing supplier, indicates that 26% of consumers say they have “liked” a company because they were interested in a one-time offer, and then “unliked” the brand after getting what they wanted, which means the brand lost that consumer’s attention for continued conversation. In addition, we have seen fan abandonment rate stats reported upwards of 30%…that means 1/3 of the page fans have cycled out!
Behavior such as this is exactly what RL&A wants to avoid for our client pages. We avoid this by not participating in “like” bribery; instead we give fans, new and old, brand content they can engage with that keeps them at the page. This may grow the page a bit slower than the page with the $1 million offer, but it means we attract fans that are more likely to stick to and with the brand. In fact, our average fan abandonment rate for the approximately 15 Facebook pages we manage is less than 9%…in some cases, less than 5%, which is significantly lower than the industry’s averages. If you are going to invest time and money into creating a community, do so strategically for the long-term…and don’t abandon this approach for the quick spikes, because over the course, these fans will abandon you.










