Archive for the ‘Talking PR’ Category

Facebook Fan Abandonment Should Be Considered as Measurement of Success

Friday, August 26th, 2011

Facebook Fan Abandonment Should Be Considered as Measurement of Success

Anyone who has a brand page on Facebook wants to create a robust brand community and watch those “likes” grow, but building a fan base should be a strategic exercise focused on quality not quantity. If you are too focused on a quick spike in fan numbers with flashy giveaways that bribe potential consumers to like your page (to enter a contest with a big prize, get some type of big freebie, etc.) as opposed to maintaining a long-term, engaged fan base, you will end up losing those fans fast when the promo ends. Once you begin to really converse with them about what the page is about…not the contest or the promo…but the brand, many of these new fans will likely leave because they got what they came for (the giveaway). This is called fan abandonment.

In fact, a recent stat from ExactTarget, a targeted email marketing supplier, indicates that 26% of consumers say they have “liked” a company because they were interested in a one-time offer, and then “unliked” the brand after getting what they wanted, which means the brand lost that consumer’s attention for continued conversation. In addition, we have seen fan abandonment rate stats reported upwards of 30%…that means 1/3 of the page fans have cycled out!

Behavior such as this is exactly what RL&A wants to avoid for our client pages. We avoid this by not participating in “like” bribery; instead we give fans, new and old, brand content they can engage with that keeps them at the page. This may grow the page a bit slower than the page with the $1 million offer, but it means we attract fans that are more likely to stick to and with the brand. In fact, our average fan abandonment rate for the approximately 15 Facebook pages we manage is less than 9%…in some cases, less than 5%, which is significantly lower than the industry’s averages. If you are going to invest time and money into creating a community, do so strategically for the long-term…and don’t abandon this approach for the quick spikes, because over the course, these fans will abandon you.

When Social Leads To Traditional Media Coverage

Tuesday, August 2nd, 2011

Need further proof that a social media strategy should be an integral component to brand marketing? Look no further than its impact on national media. Producers at and influential guests on national morning shows, like the TODAY Show, just like consumers, uncover trends and buzz about brands on blogs, Facebook and Twitter, turning what they find into editorial content for their millions of viewers. It is what we call the “trickle up” theory of marketing; meaning it is no longer these shows getting first news of products to tell their viewers, but, rather, they are seeing what consumers are talking about online and using that interest and info as the news.

RL&A helps shape this conversation from the “bottom up,” literally. Last week, our client Anti Monkey Butt (body powders for all ages) was part of a “Beat the Heat” segment (click here to watch) on keeping cool and sweat free after a TODAY show contributor, Bobbie Thomas, uncovered consumers raving about the brand in the blogosphere and on the brand’s Facebook page. This also happened recently for our client, Conair, which ended up on the TODAY Show (click here to watch) and in Woman’s World magazine (top selling magazine at Wal-Mart) as a result of blogger outreach.

The line between consumer conversation and news has never been more blurry, so it’s time to use social media marketing to get your brand into the conversation…and, perhaps, into the news!

Social Media Spotlight: Twitter For Your Brand

Saturday, April 30th, 2011

By: Brittany Oat

It seems like there’s a new feature on Facebook or Twitter every week. Now, rumor has it that Twitter will soon roll out brand pages similar to those on Facebook. Regardless of whether or not these brand pages come to fruition, there’s already a lot we are doing to build our clients’ brand image on Twitter in efficient ways:

TwitPics is a Twitter app that let’s us share photos and video on Twitter in real time. Followers appreciate that they have a gallery right on Twitter where they can view a brand’s photos and video without having to leave where they are . It’s come in handy for tweeting where a visual – product shot, video, etc. – is integral in the message, be it to consumers or even media outlets.
Parties are especially popular among the mom bloggers on Twitter. Often, a brand will fit in perfectly with a themed Twitter Party that some of these bloggers are hosting, or we develop creative parties with them. The product will be discussed during the event, and offered as a giveaway to some participants.
Hashtags are a great way to make your brand “trendy” on Twitter because people search specifically for these hashtags on Twitter. For example, right now #weneedacurefor is a popular hashtag. We can take advantage of trends like these and include popular hashtags in relevant Tweets from our brands that help cure things from nausea and joint pain, to butt chaffing and chapped lips.
Conversation…and, frankly, there’s nothing fancy about it…it is just proactively tracking and responding, where appropriate, to people who Tweet about your brand, be it to/on your Twitter page (including your Twitter handle in their Tweet) or on their own pages (without links to yours). You might be surprised to find out how many people are talking about your brand already if you stop to listen….

ZMOT Supports Social Media Marketing

Wednesday, April 6th, 2011

By Robin Russo

Lately, our most frequent topic of conversation with prospective HBA clients is how to engage consumers through social media — and why it’s so important in today’s app- and search-obsessed world. How can we measure social media results and will social media actually impact sales? In fact, we talk about this so much that sometimes we need a reality check. So I set out to unearth a few little facts to support RL&A’s case for social media marketing in our current world of tight HBA marketing budgets:

 According to Google, consumer searches for beauty and personal care are up 15% — SKU proliferation in the marketplace and more complex product ingredients, additives and benefits (i.e. anti-wrinkle, probiotics, acai, stevia) have given consumers more reason to turn to search engines to help them in the decision-making process.

 And in the blogosphere, the NY Times recently reported that there are now 3.9 million “mom” or “mother” bloggers offering up their views on a host of topics, from parenting to beauty and personal care and OTC health and nutritional products. Some of the top bloggers are even gaining celebrity-like status, showing up as experts on television and talk shows.

 On the healthcare side, 80 percent of internet users search for health information online according to the Pew Research Center in a 2011 report. Two-thirds of internet users search for information on diseases and medical problems and more than half search for treatments/procedures for specific conditions. Looking for health information is the third most popular online activity, the report found.

 Also according to Google, the rise of full internet adoption and increased search engine use often leads to brand interactions taking place between a consumer and a brand before that consumer ever sees a product on a shelf – or what they call the “Zero Moment of Truth”, or ZMOT.

 According to a SymphonyIRI report, 83% of shoppers make their purchase decisions prior to entering a store.

 The SymphonyIRI report also says that consumers are relying more on OTCs and self-treating to save money in our down economy. As a result of taking charge of their healthcare management, they are looking for guidance – NOT from doctors or pharmacists, but from the brands and companies they trust.

 Social media marketing will improve your search engine ranking, when done properly. More importantly, a by-product of social media marketing is organic SEO – which is way more cost-effective than paid search.

Opportunity is knocking…just open the door. Anybody for a lesson on social media 101?

A Bicycle Brand Should Really Capitalize on this PR Opportunity

Tuesday, March 29th, 2011

Page One Beauty PR Firm

Friday, March 11th, 2011

As a busy PR/social media agency, we often forgo our own marketing since we are too busy tending to our client’s marketing needs, but occasionally, we try to practice what we preach – namely, that social media, when done properly, can land you on page one of Google. It won’t happen overnight, but within six months of starting an organic social media campaign, you should find yourself – your brand, your company, your website — on “page one” based on using your two or three most important key word phrases in search….the way you believe your consumers might best find you other than putting in your company/brand name.

For us, “beauty PR” or “beauty PR firm” was at the top of our list, since we already come up as the number 1 and 2 for the search term “OTC PR” (what were best known for). However, unlike OTC PR, beauty PR is a tough one, as there are hundreds, if not, thousands of agencies that purport to be beauty PR specialists, many of which are way larger and more famous than little old RL&A. Yet, low and behold, after a bit of social strategy and our own content engagement online, there we are, on page one for “beauty PR” and “beauty PR firm” in just a few months (we are slot 7 and 10, respectively, for these search terms, but with continued marketing as we have been doing, we feel we can move up further).

So for this post, I just wanted to toot our own horn for a change, and not only share our success in getting onto page one of Google, but also on one pretty big accomplishment that makes us “page one Google-worthy” for beauty PR: our FANTASTIC Facebook page for Softlips Lip Balm, which is about to surpass 520,000 “fans” this month – not a small feat. Not only that, but we have some 750-plus blog posts and 90-plus video blog posts (vlogs) for Softlips, all secured by our dedicated RL&A staff. It’s a beautiful thing…so if you are looking to launch or refresh a beauty product in the traditional media or social space, we are at the ready to handle your beauty PR, social media PR and marketing (note the keywords in here??).

When Breaking News Meets PR

Friday, October 15th, 2010

By Brittany Oat

Around the world, people have been glued to their TV stations as all of the Chilean miners emerged safely. While most were focused on this amazing story of survival and heroism, some savvy brands were focusing on some free PR.
Chilean Miner In Oakley Glasses
Did you see those cool glasses shielding tear-filled eyes of rescued miners? Oakley donated 35 pairs of their special Radar glasses with Black Iridium lenses. The sunglasses retail for about $450 a pair, while the free TV advertising time is worth about $41 million!
NASA Technology To The Rescue
NASA also got some much needed good PR. They devised and helped build the rescue capsule dubbed “Phoenix”.

And, let’s not forget brand Chile. President Sebastián Piñera personally greeted each miner coming out of the rescue capsule and is now planning a global tour where, according to the Financial Times, he will sell Chile’s image as Latin America’s best-managed economy. And all this will get another boost when the movie comes out. There’s no question this miracle will be an asset to Chilean business and tourism.

Chilean President Greets Miners

Old Brands, New Media

Friday, August 13th, 2010

By Alyson O’Mahoney, Executive VP/Partner

If you’re launching a new brand or product, the natural inclination may be to announce and support it via Facebook, matching the newness of the brand with the coolness of this technology to market products, and that’s almost expected. However, I believe that older, heritage brands – perhaps those with brand managers who may not feel their brand is new or cool enough to go social – have an even bigger opportunity for resurgence in this space for the sole reason Facebook exploded to begin with. Think about it….tens of millions of people go on Facebook each day to connect – with old friends from their high school football team, grammar school crushes, sorority sisters, past work colleagues, you name it. That’s the primary role of Facebook, ultimately, and it allows us to connect with what is ultimately the history of our relationships. In this space, we are more apt to friend/trust someone we haven’t spoken to in 30 years (like a heritage brand that, say, grandma always had in her house or mom used when you were a kid – something you connect with from the past that you trust) than we would an actual stranger (say, like a new brand that we need to trust first).

Facebook may be a new channel of communication, but it really taps into and reconnects us with our trusted histories (let’s face it, we avoid friending the crazy old boyfriend!). Products from our past – say that remind you of childhood or something special about how your mom – are trusted.

So, if heritage brands, even with small budgets, began positioning themselves as old friends, while at the same time delivering new content to freshen up their perspective to new, younger consumers, old friends could surely become new again.

The Magic of Magazines

Friday, March 12th, 2010

By Anne Carlantone

I have always loved magazines. It started in childhood when I would look through my grandparents’ collection of what I think may have been every National Geographic issue ever printed. It progressed to when I discovered my older sister’s copies of Seventeen and Glamour and has grown from there to include everything from news magazines to home magazines to (yes, I’ll admit it) entertainment/tabloid magazines.

That’s why it was interesting to me to read the announcement last week from five major magazine publishers that they have united to launch an ad campaign that will promote the continued “vitality” of magazines as a medium in which to advertise, and, basically to communicate that people are still reading them.

Personally, I have never felt that magazines would go away. True, they have been dropping like flies (this article puts the death toll at a total of 1,466 nationwide from 2007 to 2009), but the publishers’ campaign also points to statistics showing that magazine readership has actually risen over the last five years, and this includes a growing number of 18- to 34-year-olds (whom everyone seems to assume are internet-only when it comes to information). I think what we can tell from all of these stats is that while hard-copy magazines may now face much more competition for our attention, they definitely still have their place.

Why? I think it’s because, like me, a lot of people just simply like magazines. Magazines are pretty and glossy. They appeal to several senses – the visual appeal of the photo layouts, the sound and feel of the flipping pages, even the smells of the perfume ad inserts. Magazines are a source of affordable, instant, curl-up-on-the-couch “me time,” (as many of my fellow moms will agree), and best of all, they are a pleasant escape from the computer, Blackberry and TV screens we’re tethered to all day. And let’s face it — no one is going to browse the online version of People on the beach!

As PR people, we can definitely see the reaction that a nice magazine placement still elicits from a client. While online placements are fantastic and very important, there’s still a special “something” about a great photo or mention of your product or service on the pages of a popular glossy magazine. So while we do spend a lot of time staying on top of, and, talking about the latest developments in digital media, this blog post is a tribute to the continued importance of “traditional” media. There’s a place for it all in a well-rounded PR program!

The Winter Olympics – More than Medals at Stake

Thursday, February 18th, 2010

By Laurie Lindenbaum

Growing up, it was always exciting to watch major sporting events, though I was never one for bundling up, going out in the freezing cold and participating in winter sports. Watching the winter Olympics was always a highlight when it came to sports on TV and ice skating was, by far, my favorite event. While I can no longer rattle off the names of all the current figure skaters, the media have kept me abreast of some of the big names to watch – Apolo Ohno,¬ Lindsey Vonn, Shaun White.

With the explosive growth of the Internet and social networking along with general media coverage, I can be kept updated on all Olympic activities 24/7. The official Olympic Facebook page, for example, has nearly one million fans, with updates and images posted regularly. Not to mention the Tweets taking place around the clock and the videos on YouTube.

But for these athletes, it isn’t just their athletic ability that is being monitored and reported about. While all athletes are hoping for gold – or silver or bronze – there is more on the line for leading athletes than standing on the medal stand – they are building a great brand – themselves! After all, endorsements are on the line, and to get endorsements they have to be the complete package – the personality, likeability and relatability of a star.

It goes without saying that you have to be a great athlete to compete in the Olympics, but the personalities and stories that go along with the players are what the fans love. Learning the behind-the-scene stories of leading athletes, we connect with them emotionally and root for them regardless of their nationality, either because they overcame a major obstacle to get where they are today, or they are young with a promising future. Marketing products and communicating about them is very similar – there needs to be an emotional connection to products of interest.

Once the competition is over and the torch has been extinguished, for many athletes, the “games” will first begin, as the business and marketing deals take shape. As the athletes’ loyal supporters, we will continue to follow them as I am pretty sure many of these athletes will not only go home with medals, but will get to enjoy sizeable endorsements as a result of their successful “brand” marketing. Whether Ohno winds up on a box of Wheaties or Vonn endorses Chapstick (remember Olympic skier Picabo Street), these athletes will continue “selling” themselves to potential customers, and we’ll continue listening.